FAQs

Is Ingressio compatible with all existing payroll systems on the market?

It is compatible with NOI ®, Nomi PAQ ®, MacroPro ®, Tress ® and SICOSS ®. For other payroll systems, we generate custom interfaces without any problem to platforms such as SAP.

Can I have different types of fingerprint readers connected to one solution?

Yes, depending on the version of Ingressio, you can have access control (stand alone) sensors working together with USB sensors, and in some cases from different brands.

What happens when I bought a license for 30 employees and now I have 50 employees?

Ingressio is scalable; you can increase the number of employees buying the next license plan, no software upgrade is necessary. You just change the license number and that’s it.

How many shifts I have in the system?

You can create and configure as many shifts as you need.

 If I want to have many shifts or groups of employees, do I have to buy additional modules?

No, you can do it without help and without additional cost.

Is Ingressio compatible with any database?

Ingressio can work with ODBC compatible databases. Existing versions are available with Microsoft Access, SQL Server or MySQL; however you can ask for upgrades for platforms such as Oracle, DB2, etc.

If I have the information about my employees in a file, do I need to recapture their details when I buy Ingressio?

No, Ingressio has an option to import the information from a Microsoft Excel file, and then you just capture the fingerprint for each employee, so you can save time to start using Ingressio.

Error 91 o fail connection

ODBC lost the connection with the data base

 Solution:
- Start > Control Panel > Administrative tools > ODBC > User DNS.
- Search the text “ODBC = Ingressio KDI 2007 o Ingressio DP 2006” (Depends on the version).
- Select Configure.
- Click in Select
- Search the database "Ingressio.mdb".

¿Can I have several Ingressio points of registration connected to a single data base (centralized)?

Yes, you can

Solution:

- Install in each PC (driver of the biometric device and Ingressio)
- Copy the database "Ingressio.mdb" to a PC or Server
- Share the folder.
- Change the ODBC path of each PC to the selected database in the main PC or server
- Start > Control Panel > Administrative Tools > ODBC > DSN of User.
- Select "IngressioKDI20xx" or "IngressioDP20xx" according to the product
- Click on Configure
- Click on Select
- Search the database "Ingressio.mdb".

The program RegistroAcceso.exe has a problem working with Windows XP

Solution:

- Find the program RegistroAcceso.exe
- Go to Properties > Compatibility (right clicking with the mouse on the file/icon)
- Select compatibility for Windows 2000

“ActiveX component can not create object”

The computer didn’t install the drivers of the biometric device.

Solution:

-You need to install the drivers of the biometric device

Can I buy a biometric sensor with another company?

Yes you can, however you will need to activate it with a licence that has to be bought with Ingressio.

Ingressio KDI does not show me the option to capture the fingerprint

Ingressio has an incorrect configuration in the catalog.

Solution: Goto

- Ingressio > Parameters > Time Clock > Scanner Model
- Select “KDI”

The scanner is not authorized to work with Ingressio or is not connected.”

Solution

- Disconnect the biometric device of the computer.
- Go to: Ingressio > Utilities > Enable Scanner
- Insert: “Name”, “Scanner Key” and “Scanner Serial No.”

Sometimes I can check in/out with my fingerprint, but sometimes it is not possible with KDI Ingressio

- The captured fingerprint is a low quality one
- Maybe the fingerprint was exposed a long time to water before the enrolment or the check-in operation, so the scanner does not allow the correct reading of the fingerprint.

Solution:

- Delete the fingerprint of Ingressio and capture one more time a your fingerprint, of If you still continue having problems, you can try your left hand fingers which may have a better reading. It it still does not work, you may be in the low percentage of the population which has a very fine fingerprint which sometimes can’t be read by the sensors. In this case, you can use the utility for “special fingerprints”. If most of the population on the organization has problems, there is a need for a different sensor that can adapt to this environment (i.e. Construction) such as Ingressio Lumi.

The screen shows me another name after I put my fingerprint on the scanner.

-The captured fingerprint has a low quality or there was an error when the enrolment was done
- Maybe the fingerprint was exposed a long time to water before the enrolment or the check-in operation, so the scanner does not allow the correct reading of the fingerprint.

Solution:
- Delete the fingerprint of Ingressio and capture one more time a your fingerprint, of If you still continue having problems, you can try your left hand fingers which may have a better reading. It it still does not work, you may be in the low percentage of the population which has a very fine fingerprint which sometimes can’t be read by the sensors. In this case, you can use the utility for “special fingerprints”. If most of the population on the organization has problems, there is a need for a different sensor that can adapt to this environment (i.e. Construction) such as Ingressio Lumi.